Conditions of Use : FurnitureDepot.com - furniture store

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Conditions of Use

TERMS AND CONDITIONS OF USE OF FurnitureDepot.com:

By accessing and using FurnitureDepot.com you hereby agree to comply with the terms and conditions of use set forth within this notice.

FurnitureDepot.com reserves the right to change, revise and/or modify this site and terms and conditions of its use and/or impose new and/or additional terms and conditions at its sole discretion and without prior notice. Accordingly, you are responsible for periodically reviewing FurnitureDepot.com for any changes to these terms and conditions of use. As such, your access and use of FurnitureDepot.com following such additions and revisions will deemed your agreement to said additions and/or revisions.

The entire content of FurnitureDepot.com, including but not limited to illustrations, photographs, images, graphics, logos, descriptions, text and other materials is protected by copyrights, trademarks and other property rights owned by FurnitureDepot.com or by third parties that have licensed their use to FurnitureDepot.com. As such, you may use the content of FurnitureDepot.com as described above only for your personal information, shopping and ordering at FurnitureDepot.com. Except as permitted above, you shall not use, reproduce, copy, display, publish, transmit, translate, modify, sell, lease, license, publicly perform, create derivative works from, decompile, disassemble, reverse-engineer, distribute by any means or method or process and/or exploit the content of FurnitureDepot.com and/or this website itself and/or any portion of this website thereof. You shall not make any commercial use of any of the information provided on FurnitureDepot.com or make any use of this website on behalf of any third party and/or for the benefit of another business.

FurnitureDepot.com shall have the right without notice and at any time to terminate its website or any portion thereof or to terminate any individual’s right to access or use FurnitureDepot.com.

FurnitureDepot.com may without prior notice to you, terminate the agreement or revoke any or all of your rights granted under these terms. Upon any such termination you shall immediately cease all access to and use of FurnitureDepot.com and FurnitureDepot.com shall, in addition to any other legal or equitable remedies, immediately revoke all passwords and account identifications issued to you and deny your access to and use of FurnitureDepot.com in whole or in part. Any such termination shall not affect the respective rights and obligations (such as payment obligations) of the parties arising prior to the date of termination.

FurnitureDepot.com does not accept orders from outside the continental United States. FurnitureDepot.com does not ship products to destinations outside the continental United States. FurnitureDepot.com shall have the right to discontinue or change specifications and/or prices at any time on products offered on FurnitureDepot.com.

All orders are subject to FurnitureDepot.com’s credit approval. FurnitureDepot.com shall have the right to accept or decline your order or any portion thereof even after your receipt of an order confirmation from FurnitureDepot.com. In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or supplier product information, FurnitureDepot.com shall have the right to refuse or cancel any such orders place for the products listed with incorrect information and/or incorrect price regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, FurnitureDepot.com shall promptly issue a credit to your credit card account in the amount of the charge.

FurnitureDepot.com may assign you a password and account identification to shop and view the items listed on this site. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is authorized by you, including but not limited to all transmissions and communications and all obligations (including but not limited to financial obligations) incurred through such access or use. Furthermore, if you are under 18 years of age, you may use FurnitureDepot.com under the supervision of a parent of guardian.

Except as otherwise expressly provided in these terms, anything that you provide, submit or post to FurnitureDepot.com, including but not limited to any comments, reviews, suggestions, ideas, messages, notes, questions, techniques, or other submissions, shall be and remain the sole and exclusive property of FurnitureDepot.com. FurnitureDepot.com shall have the worldwide, irrevocable, perpetual and transferable right to use, reproduce, copy, disclose, distribute, publish, display, transmit, adapt, sell, lease, modify, adapt, or translate any material you submit by any means and in any form for any purpose whatsoever without restriction. Additionally, when you post comments or reviews to FurnitureDepot.com, you also grant FurnitureDepot.com the right to use the name that you submit with any review, comment or other submission. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments or other submissions that you post on FurnitureDepot.com and that use of your reviews, comments or other submissions by FurnitureDepot.com will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead FurnitureDepot.com or third parties as to the origin of anything that you submit. FurnitureDepot.com may, but shall not be obligated to, remove or edit anything that you submit (including reviews and/or comments) for any reason. Accordingly, do not send FurnitureDepot.com any submissions that you do not wish to assign to FurnitureDepot.com.

The information on FurnitureDepot.com may contain inaccuracies or typographical errors and may not be complete or current with regards to product description, pricing and availability. FurnitureDepot.com reserves the right to correct any errors, inaccuracies or omissions, make changes or update information at any time without prior notice (including after you have submitted an order).

This site may contain links to other websites that are owned and operated by third parities. FurnitureDepot.com does not assume any responsibility or liability for the operation, products or content located on any such website. Any and all such links are provided for your convenience only and you access them at your own risk. Accordingly, it is your responsibility to carefully review their privacy statements and other conditions of use.

FurnitureDepot.com makes no representation or warranty with respect to any product sold. Except as expressly stated herein, FurnitureDepot.com expressly disclaims all warranties, expressed or implied, of any kind with respect to products sold on FurnitureDepot.com, including but limited to implied warranties of merchantability and fitness for a particular purpose. Under no circumstances shall FurnitureDepot.com, its suppliers or their respective directors, officers, employees, or agents be liable to you or to any third party for any indirect, consequential, incidental, special or punitive damages arising in any way from any product sold on FurnitureDepot.com. In no event shall FurnitureDepot.com’s liability exceed the price you paid for the product that is the subject of the claim.

FurnitureDepot.com is operated on an “AS IS”, “AS AVAILABLE” basis. To the full extent permitted by law, FurnitureDepot.com and its affiliates disclaim any and all representations and warranties with respect to this site and its contents, whether express, implied or statutory, including but not limited to warranties of title, merchantability and fitness for a particular purpose of use. Without limiting the foregoing, FurnitureDepot.com and its affiliates do not represent or warrant that the FurnitureDepot.com website will operate without interruption or error. Under no circumstances shall FurnitureDepot.com or its affiliates or any of its employees, directors, officers, agents, vendors or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use FurnitureDepot.com, including but not limited to general, special, indirect, punitive, consequential, incidental, exemplary or any other type of damages. Your use of this site is at your soul risk. This Site may include inaccuracies, mistakes or typographical errors. FurnitureDepot.com does not warrant that the content will be uninterrupted or error free.

This site is created and controlled by Kato Corp. in the State of New Jersey, USA. As such, the laws of the State of New Jersey will govern these disclaimers, terms, and conditions without giving effect to any principles of conflicts of laws.

Shipping & Returns

We offer shipping within the Contiguous United States (at this time we are unable to ship to Alaska and Hawaii) on every item listed on our website.

We provide In-Home Delivery and Assembly Service in the states and areas as shown on the map:


Furniture shipping map

This service includes bringing the merchandise inside your residence, unpacking, placement of the merchandise in the room of your choice and full installation/set-up.

SHIPPING and ASSEMBLY is FREE on orders over $1,999.99 to following states and areas:

  • New Jersey (NJ)
  • Connecticut (CT)
  • Delaware (DE)
  • Maryland (MD)
  • Massachusetts (MA)
  • Rhode Island (RI)
  • Virginia (VA)
  • Washington DC
  • Philadelphia + 50 Mile Radius of Philadelphia
  • New York City including all 5 Boroughs of NYC + 50 Mile Radius of NYC

Orders below $2,000 ship at a flat Shipping Rate of $99.00 with Free Assembly/Installation
to the above states and areas:

 

State / Region

Order Total

Shipping cost

Type of Delivery

 

New Jersey (NJ)
Connecticut (CT)
Delaware (DE)
Maryland (MD)
Massachusetts (MA)
Rhode Island (RI)
Virginia (VA)
Washington DC


Philadelphia + 50 Mile Radius of Philadelphia


New York City - including all 5 Boroughs of NYC + 50 Mile Radius of NYC

 

 

$1.00 - $1,999.99

 

$2,000 & above

 

$99.00

 

FREE

 

 FREE In-Home Delivery to
The Room of Choice +
FREE Assembly/Installation


 

     

 

We provide IN-HOME DELIVERY with FREE ASSEMBLY - this service includes bringing the merchandise inside your residence, unpacking and assembly in the room of choice for customers in following states:

 

State / Region

Order Total

Shipping cost

Type of Delivery

 

Florida (FL)
Georgia (GA)
Illinois (IL)
Indiana (IN)
Michigan (MI)
North Carolina (NC)
Ohio (OH)
Pennsylvania (PA)
South Carolina (SC)
West Virginia (WV)
Wisconsin (WI)

 

 

 

$1.00 - $4,999.99

 

$5,000.00 & above

 

 

$249

 

FREE

 

 

FREE In-Home Delivery to
The Room of Choice +
FREE Assembly/Installation

 

 

State / Region

Order Total

Shipping cost

Type of Delivery

AL, AR, AZ, CA, CO, IA, ID, KS, KY, LA, ME, MN, MO, MS, MT, ND, NE, NH, NM, NV, NY, OK, OR, SD, TN, TX, UT, VT, WA, WY

 

 

All Orders

 

Varies by Item**

 

Curb-Side Delivery

**To determine shipping charge on a specific product, place the item into your shopping cart, fill in the Zip Code in the appropriate field and click the "UPDATE" button.

 

Delivery Time

All orders are processed within 24-48 hours of placement. Upon receipt of your order, we always follow up with a phone call or an e-mail to inform you about the estimated delivery timeline, therefore it is extremely important that you include the best phone number to reach you in your contact information. Please be advised that most products are available for immediate shipment and arrive within approximately 1-4 weeks of placement. However, it has to be mentioned, that the delivery time depends on what a customer actually orders, because sometimes some of the products that we offer take longer to arrive. Especially, if the products you ordered are oversize, too fragile or imported, because such products require thorough inspection against scratches, chips and cracks prior to shipping and we need to take extra precautions to avoid damages during transportation. 

COVID-19 NOTICE: We ship out and deliver orders to our customers every day; however, due to the COVID-19 related limitations, the reduced worker capacities at the factories and the production plants to maintain government implemented social distancing requirements, the supply chain has experienced disruptions and delays. Ocean Freight delays and ground transportation delays are also part of the current reality and should be taken into the account. Average shipping lead time is approximately 4-6 weeks.

 

Delivery Conditions

If your Zip Code qualifies you for In-Home Delivery/Assembly Service and your building is not equipped with an elevator and you reside on the third floor or above, please notify our customer service department of these important circumstances so that there are no surprises and the process is completed with a successful delivery of your order. A minor surcharge may apply for walk ups beyong second floor, which varies depending on the size of the product. For more information please contact customer service at 888-505-0501. Withholding this important information will only complicate and delay the delivery of your order.

Please be further advised that we do NOT provide removal and/or disposal of old furniture. It is the customers' responsibility to make arrangements for removal and/or disposal of their old furniture. Furthermore, if at the time of the confirmed delivery date, the room/home is not clear of old furniture, the delivery will be rescheduled for the next available date and the customer will be responsible for re-delivery charges.

Additionally, it is the customer's responsibility to measure the entryways, doorways, hallways and any and all passageways leading to the room/area where the new furniture is to be delivered and/or assembled and to make sure that the furniture you ordered will fit through all passageways. If the furniture does not fit through customer's elevator/home/room and/or passageways leading to customer's home/room and it results in cancellation and return of an order, customer will be responsible for round trip shipping charges and the 25% Restocking Fee.

Neither we, nor delivery team/company will hook up any electrical wires and/or hang anything on your walls. Neither we, nor freight carriers and/or delivery companies are licensed or insured for such services. Should your order call for any such services, kindly make other arrangements with professional and licensed providers to have these services secured.

 

Damage Claims

Although the damage claims from our customers are extremely rare, it is imperative that customers in

  • Connecticut (CT)
  • Delaware (DE)
  • Florida (FL)
  • Georgia (GA)
  • Illinois (IL)
  • Indiana (IN)
  • Maryland (MD)
  • Massachusetts (MA)
  • Michigan (MI)
  • New Jersey (NJ)
  • North Carolina (NC)
  • Ohio (OH)
  • Pennsylvania (PA)
  • Rhode Island (RI)
  • South Carolina (SC)
  • Virginia (VA)
  • Washington DC
  • West Virginia (WV)
  • Wisconsin (WI)
  • 5 Boroughs of NYC
  • Long Island NY

follow these steps:

  1. Inspect the merchandise for damage before you sign the Delivery Acceptance form from the trucking company.
  2. DO NOT sign the delivery acceptance form until you (or your agent) have inspected the merchandise for damage during shipping.
  3. In the event your merchandise has been damaged during shipping notify us immediately.
  4. Record the damage on the Delivery Receipt (there will be a special section on the form for you to describe the damage), which will be provided to you by the truck driver and have the delivery team bring the damaged merchandise back to the warehouse for exchange - Do NOT keep the affected part/product - have the delivery team bring it back to our warehouse for replacement. If you do decide to keep the affected part/product - the sale will become FINAL and no damage claims will be accepted for replacement after the delivery team leaves.
  5. No Damage Claims will be allowed if the merchandise has been signed for clear at the time of delivery. The reason we provide FREE ASSEMBLY (the most expensive service in the furniture industry) is to make sure that the product is received and accepted by the customer in good condition so that all the parties are satisfied and protected and to eliminate the possibility of Damage Claims after the merchandise has been signed for clear.

Customers in all other States of the Contiguous United States should do the following in the event the merchandise has been damaged during shipping:

  1. Inspect the merchandise for damage right away.
  2. In the event your merchandise has been damaged during shipping notify us immediately. No Damage Claims Will Be Allowed Later Than 48 Hours Of Delivery. Take a few pictures of the damage as well as the packing (box) and include them in your e-mail.
  3. Call our toll free number (888) 505-0501 to obtain the RMA (Return Merchandise Authorization) number and instructions prior to shipping the merchandise back. No returns will be accepted without the RMA number.
  4. Carefully repack the merchandise in its original packaging including the entire manufacturer accessories as well as the manufacturer warranty cards and paperwork. Enclose the original receipt with your return. No returns will be accepted without the receipt.
  5. All returns must be double boxed (manufacturer's box inside the shipping box). Clearly mark the RMA number on the shipping box. Never write anything on the manufacturer's box.
  6. The RMA numbers are valid for 7 (seven) business days, accordingly, the returned merchandise must reach us no later than 7 business days after obtaining the RMA number.

General Returns

If you wish to return or exchange merchandise, please follow these steps:

  1. ASSEMBLED FURNITURE IS NOT RETURNABLE. If you wish to return your order - do NOT assemble the furniture and/or do NOT let the delivery team assemble your furniture. ASSEMBLED FURNITURE IS NOT ELIGIBLE FOR RETURN.
  2. Our customer service representative must be notified within 48 hours after the delivery if you wish to exchange or return UNASSEMBLED merchandise for refund.
  3. Contact our customer service representative within 48 hours of receipt of your purchase in order to obtain the RMA (Return Merchandise Authorization) number. No returns or exchanges will be accepted without the RMA number.
  4. The RMA numbers are valid for 7 (seven) calendar days, accordingly, the returned merchandise must be shipped to us no later than 7 calender days after obtaining the RMA number for exchange or refund.
  5. The merchandise must be in its original mint (brand new) condition. No refunds or exchanges will be allowed if the merchandise has been assembled or used.
  6. All eligible returns and exchanges are subject to 25% restocking fee - NO EXCEPTIONS.
  7. Damage and/or defect is NOT a valid reason to return the product without the applicable Restocking Fee. All defective parts/items will be replaced at no cost to you.
  8. Carefully repack your return in its original packaging including the entire manufacturer accessories as well as the manufacturer warranty cards and paperwork. Enclose the original receipt with your return. No returns will be accepted without the receipt.
  9. All returns must be double boxed (manufacturer's box inside the shipping box). Clearly mark the RMA number on the shipping box. Never write anything on the manufacturer's box. For your protection we suggest that you insure the package before shipping, to avoid being held responsible for damages or lost merchandise during shipping. We are not responsible for merchandise being lost before it reaches our warehouse.
  10. No returns will be accepted without the original manufacturer packaging.
  11. No C.O.D. deliveries will be accepted. Freight must be paid directly to the carrier.
  12. Original shipping charges are non-refundable.
  13. Shipping charges to return merchandise are non-refundable.

Order Cancellation

All orders are processed within 24-48 hours of placement. If you wish to cancel your order, please do so within the first 24 hours of placement by simply giving us a call or sending us an e-mail. If for any reason the cancellation occurs after 24 hours of placing an order and your order has not yet been shipped, we will cancel the order and the full refund will be credited to your account within 15 (fifteen) business days. Cancellation of an order, which has already been PROCESSED and/or SHIPPED, is subject to 25% restocking fee.

Credits to Your Charge Card

Please allow up to 15 calender days from the date we receive your return to process your refund. The refund will be issued and credited to the original card account, which was used to complete the order. If you made your purchase by check or money order, your refund will arrive within 2-3 weeks of receipt of the returned merchandise.

FurnitureDepot.com does not refund the original shipping charges or reimburse the cost of return shipping.

Your 100% satisfaction is our ultimate goal.



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